Our core support offering is designed to operate as an outsourced IT department, providing day-to-day technical support and ongoing management of your IT environment. Support is delivered on a fixed monthly basis, allowing costs to be predictable and transparent. We take responsibility for the practical aspects of running your IT systems, including computing, telecommunications, mobile devices, printing, hosting, backup, and business continuity. Where something is agreed to be within scope, it is supported accordingly — without unnecessary exclusions or complexity.
Experts in DMARC solutions
Minimising your Vulnerabilities
Develop Bespoke Cloud Strategies
Preventing & Recovering from Outages
Staying Connected in the Workplace
Stay Connected to your Customers and Suppliers
Our support packages are designed to provide comprehensive, ongoing assistance without artificial limits or constant cost consideration.
OUR BUSINESS SUPPORT PACKAGES INCLUDES:
The aim is to ensure issues are addressed properly, rather than hurriedly, and that advice is given in the context of your wider business needs.
We maintain planned spare capacity within the support team to allow issues to be responded to promptly and without disruption. Resourcing is aligned to demand, enabling us to meet agreed service levels consistently.
Resourcing is aligned to demand, enabling us to meet agreed service levels consistently. Our helpdesk operates using ITIL-aligned processes, providing a structured and reliable point of contact whenever support is required.
There is no clock-watching and no unexpected charges — support costs are predictable and agreed in advance.
Supporting Organisations
We have extensive experience supporting organisations across a wide range of sectors, including manufacturing, logistics, insurance, accounting, and field-based services. Our team works across a broad technology stack, including platforms from Microsoft, Apple, VMware, Oracle, Sage, SAP, and Salesforce.
Where a system or application falls outside our existing skill set, we take responsibility for closing that gap. This may involve additional research or training, undertaken at our own expense, to ensure we can support your environment to the standard you expect.
Support for your Business is a Fingertip Away.
We operate a fully ITIL- compliant helpdesk, and we always seek to be at the end of the phone whenever you need us, with no clock-watching and no hidden charges. With a Fingertip Solutions support contract you are truly fixing the cost of IT support within your organisation.
“Our business has used Fingertip Solutions since the day we opened our doors. Their support and advice has helped our business grow with the ever expanding tech world. They have advised and recommended above and beyond on so many occasions. The friendly yet professional approach makes Fingertip Solutions a company that I would have no hesitation in recommending.”
“Our business has used Fingertip Solutions since the day we opened our doors. Their support and advice has helped our business grow with the ever expanding tech world. They have advised and recommended above and beyond on so many occasions. The friendly yet professional approach makes Fingertip Solutions a company that I would have no hesitation in recommending.”
